Clear answers before you get started.

LessonSync is for independent instructors and multi-instructor teams that manage private lessons, group programs, packages, payments, and student communication.

No. LessonSync supports both private 1-on-1 lessons and group sessions. Students can belong to multiple groups, and you can also set up and manage a multi-instructor teaching team.

Not at all. LessonSync is designed to be straightforward, with an in-app setup guide for students, lessons, payment details, and reminders.

Choose which group lessons or drop-in sessions are open, then share your public sign-up link. Students submit their information and confirm by email. You review each confirmed request before approving, declining, or waitlisting it.

LessonSync can place eligible requests on the waitlist. You can review those requests without enrolling more students than the group's capacity allows.

Yes. A group can offer full enrollment, individual drop-in sessions, or both. You choose which upcoming sessions accept drop-in requests.

You can link the request to an existing student or create a new student record. LessonSync enrolls the student and can record the sign-up price as payment due. Approval does not collect payment.

When your sign-up rules allow it, students can cancel an eligible drop-in or withdraw from a group through their secure portal.

Yes. Up to 10 students and 20 emails per day with no time limit and no credit card required.

The Free plan includes 20 instructor-written emails per day. Paid plans include unlimited instructor-written email for normal teaching-business use, with no monthly allowance or overage charge. Automated reminders and transactional or security emails are also included. Anti-abuse and service-capacity safeguards apply under the Fair Use Policy.

Yes. You can upgrade, downgrade, change billing intervals, or manage AI Assistant from account settings. Upgrades and add-ons take effect immediately. Downgrades, add-on removals, billing reductions, and cancellations take effect on your next renewal date.

No contracts. Paid plans are available monthly or annually, and you can cancel anytime.

Yes, when an eligible instructor has enabled Stripe checkout. The student or family opens the instructor's secure payment request and pays through Stripe. Instructors can also use external methods such as Venmo, Zelle, PayPal, bank transfer, or cash and record those payments in LessonSync.

The instructor or teaching business is the merchant and receives the payment through its connected Stripe account. The instructor is responsible for its lesson services, payment questions, refund policy, disputes, taxes, and customer support. LessonSync LLC provides the payment workflow but does not receive or hold the student-payment principal.

LessonSync does not add a platform transaction fee to integrated student payments. Stripe deducts its applicable processing fees from the instructor's connected account. External payment services selected by the instructor may also charge their own fees.

The team owner can review an eligible Stripe payment and approve a partial or full refund. The instructor can also manage the payment through the connected Stripe Dashboard. Canceling a lesson, package, or registration does not automatically send money back; the instructor must separately decide whether a refund is due under the instructor's policy. Students and families should direct refund requests to their instructor.

A dispute occurs when the cardholder challenges a payment through their bank, for example because they do not recognize the charge or believe the service was not provided as agreed. Stripe notifies the instructor's connected account and may temporarily withdraw the disputed amount while the case is reviewed. Stripe charges any applicable dispute fee to the teaching business's connected Stripe account; LessonSync does not set or collect that fee.

The cardholder's bank, also called the card issuer, usually makes the final decision. The instructor submits evidence through Stripe, and Stripe sends it to the bank. Stripe manages the process and provides the status and dispute details shown in LessonSync's embedded Stripe panel. Links inside that panel may open general Stripe help documentation. LessonSync cannot decide, change, or override the outcome.

The LessonSync team owner selects View dispute on the payment to open Stripe's secure, account-scoped dispute view inside LessonSync. Review Stripe's deadline, and either accept the dispute or submit accurate evidence. Depending on the case, useful evidence may include invoices, lesson dates and attendance, communications with the payer, the service or cancellation policy, and proof that the payer authorized or received the services. Follow Stripe's instructions for the specific dispute reason.

The bank-dispute process is already handling that payment. LessonSync disables a separate refund while the dispute is active or after it is lost to avoid conflicting or duplicate money movement. The team owner can select View dispute on the payment to review its current Stripe status and any required action.

No. LessonSync preserves the original payment record and does not automatically change the student's balance when a dispute opens or closes. If the dispute is lost, the team owner must choose whether to add the disputed amount back to the student's balance or keep the balance unchanged.

The cardholder's bank decided in the cardholder's favor, so the disputed payment was not recovered. The team owner chose not to add that amount back to the student's LessonSync balance, which means the student does not owe it again in LessonSync. LessonSync records this balance decision but does not create an accounting or tax entry.

Create groups, add students, schedule recurring seasons, and track attendance for each session alongside your private lessons.

Yes. LessonSync supports coaching and teaching teams with multiple instructor accounts, invitations, and shared team management tools.

A secure browser login for students you invite. They can view upcoming lessons, package balances, payment history, and messages, and manage eligible sign-up cancellations or withdrawals.

No. Students use LessonSync in their phone or computer browser. Group Sign-Up also works in a browser and uses email confirmation.

Yes. LessonSync supports shared-contact situations, such as siblings or students connected to the same parent email, while keeping each student record separate.

LessonSync supports lesson packages, monthly billing, and single-lesson billing. It tracks charges, payments, balances, and reminders. Eligible instructors can accept secure student payments through their connected Stripe account or provide an external payment method.

Yes. You can generate invoice PDFs and send invoices directly from student records.

Yes. You can configure payment reminders, low-lesson alerts, and lesson reminders with customizable thresholds and cooldown periods.

Not yet. LessonSync is fully usable on mobile through a polished, responsive web experience in your phone's browser.

Yes. LessonSync uses secure authentication, encrypted connections, and team-scoped access controls to keep account data protected and isolated.

Yes. LessonSync supports CSV exports for students, payments, and charges, along with invoice downloads.

Yes. LessonSync supports CSV import for students, so you can bring over your roster without entering every record by hand.