Terms of Service

These Terms of Service are a legal agreement between you and LessonSync LLC (“LessonSync”, “we”, “us”, or “our”) and govern your access to lessonsync.app and the LessonSync software, websites, and related services (the “Service”).

By creating an account, accepting an invitation, submitting a Group Sign-Up request, purchasing a subscription, or otherwise using the Service, you agree to these Terms and acknowledge the Privacy Policy. If you do not agree, do not use the Service. If you accept these Terms for an organization, the organization is the customer and you represent that you have authority to bind it.

LessonSync is software for managing teaching businesses, including students, lessons, groups, schedules, packages, payment records, communications, and related operations. The instructor or organization that uses LessonSync to provide teaching or coaching services is the “Instructor.” A person whose information is managed by an Instructor, and an adult or guardian using the student portal, is a “Portal User.”

Instructor and organization accounts are intended for professional or business use and may be created or controlled only by a person who is at least 18 years old and legally able to enter a contract.

A student portal may be managed only by an adult student age 18 or older or by a minor student’s parent or legal guardian. A minor may not independently control a portal account. Children under 13 may not create an account, operate a portal, or submit information through Group Sign-Up themselves; a parent, legal guardian, or other legally authorized adult must act for them.

You must provide accurate account information, keep it current, protect login credentials, and promptly notify support@lessonsync.app if you suspect unauthorized access. You are responsible for activity through your account except to the extent it results from LessonSync’s breach of these Terms or applicable law.

An organization or team owner controls its workspace, plan, members, and shared workspace data. Team members must use their own credentials and may access data only as authorized by the owner. You may not share credentials to bypass plan or seat limits.

Instructors decide what student, family, scheduling, billing, note, message, waiver, and portal information to place in LessonSync. Instructors are responsible for its accuracy and lawfulness and represent that they have the rights, authority, notices, permissions, and parent or guardian authorizations required to collect it, provide it to LessonSync, and use it through the Service.

Instructors are responsible for inviting only appropriate people to portals; managing authorized team access; the recipients, content, and legality of communications they send; and not directing a child under 13 to submit personal information or independently use a portal.

Instructors remain solely responsible for their teaching or coaching services, qualifications, safety practices, student pricing and charges, payment methods, taxes, accounting, records, cancellation rules, refunds owed to students, disputes with students or families, and laws that apply to their business. LessonSync LLC does not supervise, employ, certify, or endorse an Instructor and is not a party to the Instructor’s services.

As between you and LessonSync, you retain your rights in information, text, files, settings, and other content you submit to the Service (“Customer Content”). You grant LessonSync a non-exclusive, worldwide license to host, copy, transmit, display, format, back up, and otherwise process Customer Content only as reasonably needed to provide, secure, maintain, support, and improve the Service as described in the Privacy Policy; provide features you request; comply with law; and follow your instructions and product settings.

You represent that you have the rights and permissions needed for Customer Content and that our authorized processing of it will not violate law or another person’s rights. LessonSync does not acquire ownership of Customer Content through these terms.

Account closure and deletion are governed by the termination provisions below and the Privacy Policy. You should export information you need before deleting a workspace or while you still have access. A downgrade may limit features or capacity but does not transfer ownership of Customer Content to LessonSync.

If you voluntarily provide product feedback, you allow LessonSync to use it without restriction or compensation, provided we do not publicly identify you without permission.

LessonSync LLC and its licensors own the Service, software, source code, interfaces, product designs, platform content, branding, documentation, underlying technology, and related intellectual property, excluding Customer Content. Subject to these Terms and your plan limits, LessonSync LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to use the Service for your own teaching-business operations.

Except where applicable law does not permit a restriction, you may not copy, modify, resell, sublicense, reverse engineer, scrape, frame, mirror, bypass plan or access limits, conduct unauthorized security testing, use automated means to extract data, or use the Service to build or train a competing product. No rights are granted except those expressly stated in these Terms.

Group Sign-Up is an administrative request tool. A submission does not guarantee enrollment, form a teaching-services contract with LessonSync LLC, or collect payment for an Instructor.

Any question, checkbox, policy, acknowledgement, waiver, release, consent, or other language shown through the Service is selected or supplied by the Instructor. Providing a form feature is not legal advice. The Instructor is responsible for deciding what terms and consents it needs and for their content, suitability, use, recordkeeping, and enforceability.

LessonSync LLC may record submitted answers, the displayed question and explanatory text, acceptance status, and related timestamps, but does not authenticate every signer, determine a signer’s authority, or guarantee that an electronic acceptance or Instructor-created term is valid or enforceable for a particular activity or jurisdiction.

LessonSync offers a free plan and paid subscription plans, currently Pro, Team, and optional AI Assistant access, on monthly or annual billing cycles. Current prices, features, and limits are shown before purchase and on the pricing page.

The permanent Free plan has no recurring subscription charge. Paid subscriptions are sold by LessonSync LLC, billed in advance, and automatically renew at the end of each selected monthly or annual billing period at the then-current price until canceled. Before purchase, the checkout flow will show the price, billing frequency, recurring nature of the charge, and material renewal terms. By affirmatively purchasing, you authorize LessonSync LLC and Stripe to charge your payment method at purchase and each renewal.

Upgrades and add-ons take effect immediately. Changes to which team members have AI Assistant also take effect immediately, with the related prorated charge or account credit. Downgrades, annual-to-monthly changes, and cancellations take effect on the next renewal date. Monthly-to-annual changes may take effect immediately as shown before confirmation.

Stripe processes billing and card information. LessonSync LLC does not store full card numbers on its servers. You can view your plan, update your payment method, and cancel online from Subscription & Billing settings. If a payment fails, we may retry the charge, suspend paid features, or move the account to the Free plan. You remain responsible for valid unpaid charges and applicable taxes shown at purchase, except taxes imposed on LessonSync LLC’s income.

We may change prices or plan limits. For a change affecting an active paid subscription, we will provide reasonable advance notice before it applies to a later renewal, and you may cancel before that renewal. We will provide renewal notices when required by applicable law. In particular, annual or other renewals exceeding 60 days may require advance notice for North Carolina consumers.

You may cancel a paid subscription from Subscription & Billing settings or by contacting support if you cannot access your account. Cancellation stops future renewals and normally preserves paid access through the end of the current billing period.

Except where required by law or stated in the Refund and Cancellation Policy, subscription charges are non-refundable and we do not provide prorated refunds or credits for unused time. The Refund and Cancellation Policy is incorporated into these terms.

A permanent Free plan is different from any temporary trial, promotional access, or introductory discount. If LessonSync offers a promotion, its eligibility, duration, included plans or add-ons, price, conversion terms, renewal price, cancellation treatment, and other material conditions will be disclosed in the offer and, when applicable, at checkout.

Unless an offer and checkout clearly state otherwise and you affirmatively authorize a recurring paid subscription, expiration of free promotional access will not by itself authorize LessonSync to charge you. A promotional discount does not extend beyond its disclosed duration, may be limited to one per customer or workspace, may not be combined with other offers, and may be withdrawn or denied for fraud or abuse, subject to applicable law.

Separately from subscription billing by LessonSync LLC, an eligible Instructor may connect the Instructor's own Stripe account and send a secure student-payment request through LessonSync. Stripe processes the payment as a direct charge on that connected account. LessonSync LLC provides the software workflow but does not receive or hold the student-payment principal and is not the seller of the Instructor's lesson services.

An Instructor may instead display an external payment method, such as Venmo, Zelle, bank transfer, cash, or another payment link. The Instructor is the merchant responsible for student pricing, payment instructions, customer support, refunds, disputes, taxes, accounting, fraud prevention, and legal compliance. Students and families should direct payment and refund questions to their Instructor. Stripe and any external payment service apply their own terms and fees.

LessonSync may provide optional AI-assisted drafts, recaps, summaries, reports, templates, and import previews. AI processing occurs when an authorized Instructor invokes an AI feature. The request and relevant workspace context are sent to an external AI model provider as described in the Privacy Policy.

AI output may be incomplete, inaccurate, biased, or inappropriate. It is an editable draft, not professional advice or a statement of fact. You are responsible for reviewing and correcting output before saving, sending, importing, or relying on it.

You must have authority to submit information to an AI feature. You may not use AI output to make medical, legal, safety-critical, eligibility, disciplinary, or other high-stakes decisions about a student. Do not submit information that is unnecessary for the requested result.

You may not use LessonSync to violate law or another person’s rights; send spam or deceptive messages; distribute malware; harass, exploit, or endanger anyone; impersonate another person; probe or bypass security; gain unauthorized access; disrupt the service; or impose an unreasonable load on our systems.

Paid-plan email is subject to the Fair Use Policy. You may use communication tools only for recipients you are authorized to contact and must comply with applicable consent, anti-spam, marketing, sender-identification, opt-out, and communications laws. Purchased, rented, scraped, or harvested lists, cold outreach, deceptive content, and repeated contact after an applicable opt-out are prohibited.

We may investigate suspected misuse and may remove content, limit functionality, or suspend access when reasonably necessary to protect users, service providers, deliverability, or the service; comply with law; or enforce these terms.

LessonSync depends on and may link to third-party hosting, database, authentication, billing, email, monitoring, payment-link, AI, and other services. Their services may be governed by separate terms and privacy policies and may change, become unavailable, or experience outages. LessonSync is not responsible for an Instructor’s independent account with or choice to link to a third party, but this provision does not disclaim duties that applicable law places on LessonSync for its selection or use of service providers.

We work to keep LessonSync secure and reliable, but no online service is uninterrupted, error-free, completely secure, or immune from data loss. Maintenance, third-party outages, internet conditions, security events, and circumstances beyond our reasonable control may affect availability. Unless a separate written agreement expressly provides one, LessonSync does not offer a service-level agreement or guarantee a particular backup or recovery time.

We may add, modify, or discontinue features, integrations, plans, or limits. If a material change significantly reduces a paid service you have already purchased, we will provide reasonable notice when practicable.

You may stop using LessonSync at any time and may cancel or delete your account through the available settings. Workspace owners should export information they need before deletion. Account deletion is subject to the Privacy Policy, legal retention obligations, backup lifecycles, and retention by independent service providers.

We may suspend or terminate access or particular features if you materially violate these Terms, create a security, abuse, deliverability, or legal risk, fail to pay valid charges, or use the Service in a way that could harm others or the Service. When reasonable, we will provide notice and an opportunity to correct the issue. We may act immediately for fraud, credible security threats, unlawful activity, or urgent harm.

Suspension or termination for cause does not erase valid payment obligations and does not create a refund right unless applicable law or the Refund and Cancellation Policy requires one. When legally and operationally appropriate, we may allow a reasonable opportunity to export Customer Content before closure; immediate access may be unavailable when necessary to protect people, data, or systems.

After termination, your right to use the service ends. Provisions concerning Customer Content processing, ownership, payment obligations, disclaimers, liability, and other terms that by their nature should survive will remain in effect.

To the fullest extent permitted by law, the Service is provided by LessonSync LLC “as is” and “as available,” without express or implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the service will be uninterrupted or error-free.

LessonSync does not warrant the accuracy of Customer Content, AI output, Instructor records, payment records, waiver language, or information supplied by an Instructor, student, guardian, or third party. These disclaimers do not limit rights or warranties that applicable law does not allow to be waived.

To the fullest extent permitted by law, LessonSync LLC and its affiliates, officers, directors, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, or data, arising from or related to the Service, even if advised that such damages are possible.

To the fullest extent permitted by law, LessonSync LLC’s total liability for all claims arising from or related to the service will not exceed the amount you paid LessonSync LLC during the twelve months before the event giving rise to the claim, or $100 if you used only a free plan. These limits do not apply to liability that applicable law does not allow to be limited.

The parties intend these limitations to allocate risk and apply regardless of the legal theory or whether a remedy fails of its essential purpose.

To the extent permitted by law, an Instructor or organization agrees to defend and indemnify LessonSync LLC and its affiliates, officers, directors, employees, and agents against a third-party claim, damage, judgment, settlement, or reasonable legal expense arising from Customer Content; a lack of authority to provide student or other personal information; unlawful communications; Instructor-created forms, policies, or waivers; the Instructor’s teaching services, prices, taxes, refunds, or payment methods; infringement caused by Customer Content; unlawful or unauthorized use of the Service; or a material breach of these Terms.

LessonSync LLC will provide reasonable notice of a covered claim and cooperation at the Instructor’s expense. The Instructor may control the defense with counsel reasonably acceptable to LessonSync LLC but may not settle a claim in a way that admits fault by, imposes obligations on, or fails to release LessonSync LLC without written consent. This obligation does not apply to the extent a claim results from LessonSync LLC’s own breach, negligence, or willful misconduct.

We may update these terms as the service or law changes. For material changes, we will provide reasonable notice by email, in-product message, or another appropriate method before the changes take effect. Continued use after the effective date means you accept the updated terms; if you do not agree, you must stop using the service.

If any provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent. We may assign them in connection with a merger, reorganization, financing, sale of the Service, or transfer to an affiliate, subject to applicable law.

Neither party is liable for delay or failure caused by events beyond its reasonable control, except that this does not excuse payment obligations or obligations that applicable law does not permit a party to avoid. You agree to receive account, billing, legal, and service notices electronically at the email address associated with your account; you must keep that address current.

These Terms, the Privacy Policy, the Refund and Cancellation Policy, the Fair Use Policy, any promotion terms presented for an offer, and any separate written agreement are the entire agreement concerning the Service. A specific signed agreement controls over these Terms for its subject matter; specific promotion terms control for that promotion; the Refund and Cancellation Policy controls for refund procedures; and the Fair Use Policy controls for email-volume and deliverability rules.

Provisions concerning ownership, Customer Content processing, payment obligations, disclaimers, liability, indemnification, disputes, and terms that by their nature should survive will survive termination. Questions or notices to LessonSync LLC may be sent to support@lessonsync.app.